Shipping policy

Last updated: November 6, 2026

Where we ship

We currently ship within Canada, excluding Quebec. We do not ship to the United States or internationally at this time. All prices are in Canadian dollars (CAD).

Processing time

In-stock orders usually ship within 3 business days. Orders are not processed on weekends or statutory holidays. If an item is not in stock, we will contact you with an estimated ship date.

Shipping charges

Shipping is not charged at checkout. After you place your order, we calculate shipping based on the weight, size and destination of your order, plus any special handling it needs. We then add the shipping charge, with applicable GST/HST, to your order, or email you a separate invoice for it. If you would like a shipping estimate before you order, contact us at staph@streakscientific.com.

Carriers

We ship with Purolator and FedEx. A tracking number is emailed to you when your order ships.

Temperature-controlled and dangerous goods shipments

Some products must be shipped refrigerated, frozen, or as regulated dangerous goods under the Transportation of Dangerous Goods (TDG) Regulations. These shipments need special packaging, coolants, documentation and carrier services. They are subject to the following charges, in addition to standard shipping:

  • Refrigerated (2–8 °C) shipments: packaging fee of $45 per box, plus applicable freight.
  • Frozen or dry ice shipments: packaging fee of $60 per box, plus applicable freight and carrier dry ice surcharges.
  • Dangerous goods (TDG) shipments: handling and documentation fee of $50 per order, plus applicable carrier surcharges.

These fees are included in your shipping charge. Orders that contain both temperature-controlled and dangerous goods items may need to ship separately, and each shipment has its own charges. Temperature-controlled orders ship Monday to Wednesday only, so they don't sit in transit over a weekend. Carrier surcharges may change without notice.

Please arrange for someone to receive temperature-controlled packages and refrigerate or freeze the products promptly on arrival. We cannot be responsible for products left unattended after delivery.

Delivery issues

Please check your shipping address before placing your order. If a package is lost, delayed or arrives damaged, contact us at staph@streakscientific.com within 5 business days of the expected delivery date. We will work with the carrier to resolve it.

Taxes

GST/HST on products is calculated at checkout based on the delivery address. Shipping and handling charges are billed with applicable GST/HST.