Privacy policy

Last updated: November 3, 2026

Streak Scientific is a trade name of Innovotech Labs Corporation ("Innovotech," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit streakscientific.com, create an account, place an order, or otherwise contact us (together, the "Services").

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), as applicable.

Accountability and our Privacy Officer

Innovotech is responsible for the personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this policy and who can answer questions about how we handle personal information:

Privacy Officer, Innovotech Labs Corporation (operating as Streak Scientific)
C203 – 2011 94 Street NW, Edmonton, AB T6N 1H1, Canada
Email: staph@streakscientific.com
Phone: 587-407-2001

Personal information we collect

Depending on how you use the Services, we may collect:

  • Contact and account details: your name, organization or lab name, job title, billing and shipping addresses, email address, phone number, and account login details.
  • Order and transaction details: the products you view, add to your cart, purchase or return, your order history, purchase order numbers, and any notes you provide with an order.
  • Payment information: payments are processed by our payment providers. We receive confirmation of payment and limited details such as card type and the last four digits, but we do not store full card numbers.
  • Communications: the content of emails, messages, quote requests and support enquiries you send us.
  • Device and usage information: IP address, browser and device type, pages visited, and how you interact with the Services. This is collected through cookies and similar technologies.

We limit collection to what we need for the purposes described below.

How we use personal information

We use personal information to:

  • process, fulfil and ship orders, including returns and exchanges;
  • create and manage your customer account;
  • communicate with you about orders, quotes, product documentation (such as Certificates of Analysis and data sheets), and customer support;
  • confirm product eligibility or intended use where required for certain products;
  • detect and prevent fraud and keep the Services secure;
  • understand how the Services are used so we can improve them;
  • send marketing communications, only where you have consented (see "Marketing emails" below); and
  • meet our legal, tax and accounting obligations.

We will not use personal information for a new purpose without first identifying that purpose and, where required, getting your consent.

Consent

By providing personal information to place an order or create an account, you consent to its use for the purposes above. Where information is more sensitive, or a purpose would not be reasonably expected, we will ask for your express consent.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. If you withdraw consent, we may be unable to provide some Services, such as processing an order.

Marketing emails

We send promotional emails only to people who have opted in, or as otherwise permitted by Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link. Even if you unsubscribe, we will still send transactional messages about your account and orders.

How we disclose personal information

We do not sell personal information. We share it only as needed with:

  • Service providers that help us run the Services. These include our e-commerce platform (Shopify), payment processors, shipping carriers, email providers, and IT and analytics providers. They may use personal information only to provide services to us.
  • Product manufacturers or regulators, where needed to handle a product complaint, recall, or legal requirement.
  • Successors to our business, if we are involved in a merger, acquisition or sale of assets. The information would remain subject to this policy.
  • Authorities, where required or permitted by law, such as in response to a court order.

If you use Shop Pay or other Shopify services at checkout, Shopify may also collect and use your information as described in its own privacy policy.

Service providers outside Canada

Some of our service providers, including Shopify and its sub-processors, may store or process personal information outside Canada, including in the United States and other countries. While outside Canada, personal information may be subject to the laws of that country, and may be accessed by its courts, law enforcement or national security authorities.

To learn more about our policies and practices for service providers outside Canada, or to ask questions about how they collect, use, disclose or store personal information for us, contact our Privacy Officer.

Cookies and analytics

We and our service providers use cookies and similar technologies to keep the Services working (for example, your cart and login), remember your preferences, and understand site usage.

We use Shopify's built-in analytics and Google Analytics to understand how visitors use the site.

When you first visit, a cookie banner lets you accept or decline non-essential cookies, such as analytics cookies. You can change your choice at any time, and you can also control cookies through your browser settings. Disabling some cookies may affect how the site works.

Safeguards

We protect personal information with reasonable physical, organizational and technical safeguards appropriate to its sensitivity. These include access controls, secure (encrypted) connections, and limiting access to staff and service providers who need it. No system is completely secure, so please do not send sensitive information to us by unsecured email.

Retention

We keep personal information only as long as needed for the purposes above, or as required by law. For example, we keep order and invoice records for at least six years, as required for tax and accounting purposes. When information is no longer needed, we securely destroy or anonymize it.

Privacy breaches

If a privacy breach creates a real risk of significant harm to you, we will notify you. We will also report it to the Office of the Privacy Commissioner of Canada and/or the Office of the Information and Privacy Commissioner of Alberta, as required by law.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or incomplete. Send your request in writing to our Privacy Officer.

We will respond within the time required by law, generally within 30 days. We may need to verify your identity before responding. In limited cases permitted by law, we may refuse a request, and if we do we will explain why. We may charge a minimal fee for access, but only after telling you the amount.

You can also view and update your account details yourself by signing in to your account.

Questions and complaints

If you have a question or concern, please contact our Privacy Officer first. We will investigate and respond.

If you are not satisfied with our response, you may contact:

  • Office of the Information and Privacy Commissioner of Alberta, oipc.ab.ca
  • Office of the Privacy Commissioner of Canada, priv.gc.ca

Children

The Services are intended for laboratories, businesses and professionals. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of majority.

Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date. If the changes are significant, we will notify account holders by email.