Refund policy
Last updated: November 3, 2026
Because many of our products are sterile, perishable, or temperature-sensitive laboratory materials, our return policy is designed to protect product integrity for every customer.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or not as ordered, contact us at staph@streakscientific.com within:
- 3 business days of delivery for temperature-sensitive or perishable items, so we can assess them while their condition still reflects shipping; or
- 5 business days of delivery for all other items.
Please include:
- your order number;
- photos of the product, packaging and shipping label; and
- for temperature-sensitive items, a note on the condition of the cold packs or packaging on arrival.
We will replace the item or issue a refund at no cost to you. Please do not return items until we have approved the return and sent instructions.
Non-returnable items
To protect quality and safety, we cannot accept returns of:
- culture media, reagents, and other perishable or temperature-sensitive products;
- opened, used, or unsealed products;
- products past, or near, their expiry date when returned;
- custom, special-order or made-to-order items; and
- clearance or final-sale items.
Returns of unopened, non-perishable items
Unopened, non-perishable items may be returned within 10 business days of delivery, with prior approval. Items must be in their original, sealed packaging and in resaleable condition.
- A restocking fee of 20% may apply.
- Return shipping is the customer's responsibility unless the return is due to our error.
Refunds
Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping charges are non-refundable unless the return is due to our error.
Order cancellations
Orders can be cancelled at no charge before they ship, except special-order items we have already ordered from the manufacturer for you. Once an order has shipped, the return terms above apply.
Contact
Streak Scientific (Innovotech Labs Corporation) · staph@streakscientific.com · 587-407-2001